In our recent conversations with UK retail banks, the role of mobile in the future of banking has been raised as a topic of debate amongst bankers themselves. An important subtext for this debate is the particular role played by brick and mortar branches.
Over the past seven years, one particular industry has given us tremendous scope and opportunity to achieve that: transport, or, as we will refer to it in this post, mobility.
By Marcus Southon under Insights 16 February 2017
We take a deep dive into mobility - in this context, think travel, transport and how we get from A to B - and consider the opportunities that Alexa, and Voice UI in general, has to offer in this space.
By Clara Monnet under Insights 19 January 2017
As a result of shifts in the regulatory environment, new competitors unpacking the banking value chain, and elevated customer expectations, the future of banking is under threat.
By Rachel Quartly under Insights 15 December 2016
Here at TAB HQ, we have had the Amazon Echo for nearly half a year. This has given us the time and opportunity to put Alexa, Amazon’s voice-activated assistant, through her paces.
By Clara Monnet under Insights 15 November 2016
We have previously written on how the negative economic, regulatory and competitive dynamics in the banking industry means that retail banks will have to rethink their strategies.