Founded in 2009, The App Business (TAB) builds great products and services for ambitious clients.
TAB exists to create digital experiences that make the world work better. We work with organisations including Tesco, Visa, Shell, RBS, Ford, and Unilever building mobile and tech experiences used by millions of people every day. We’ve got big plans for the future – and we’re expanding our team to realise them.
The Demand Team
The Demand team exists to find the right work to fuel TAB’s growth. We develop consultative, peer-level relationships with our clients and prospects. We communicate our vision and services with accuracy, energy, and conviction. We create, find and win the kind of work that TAB wants to do.
You’ll join a highly motivated and supportive team accountable for demand generation, account growth, and marketing with big ambitions for the future growth of TAB.
The role in a nutshell
You’ll set and evolve standards for exceptional client service and account growth, and coach our Client Services team to consistently execute those standards. You’ll lead by example, taking direct responsibility for the growth of several key accounts, and indirect responsibility for the growth of our wider client portfolio.
Across TAB, you’ll be a champion and exemplar to the broad, cross-functional group of people that play a role in delivering a great service and, growing our existing accounts.
Whilst this is absolutely a sales role, TAB is a technology company. People who possess a solid understanding of modern software development practices often navigate TAB and our clients more adeptly than traditional Commercial Managers or Directors.
As Client Services Lead, you have…
An informed perspective on the best approach to client service and account growth and the influence and coaching skills to help others achieve those standards.
A consistent track record of developing senior relationships in large, complex organisations, including expansion to new divisions and geographies.
Excellent interpersonal skills, including negotiation, challenge resolution, and the ability to lead and motivate both delivery and sales teams.
Experience managing three to four clients at a time, driving a total value of at least £6m revenue per year.
Experience working effectively with broader delivery teams (including delivery, strategy, engineering and design) in order to develop and execute an account strategy.
Strong experience in software development project delivery.
Thrive in an entrepreneurial, fast-moving environment.
Possess a high level of integrity even when faced with adversity.
Are a natural relationship builder and leader.
Are a strong problem solver.
Are motivated by winning new work within accounts and growing the business.
The Application Process
Our process consists of three rounds, starting with an initial telephone interview. If successful, we will invite you to meet with us face-to-face, where you can demonstrate your thinking ability as well as your skills and experiences. This will be followed by a panel presentation round.
TAB believes in creating a culture where diversity, regardless of its form, is just a part of who we are. We empower every TABber to share what matters to them, subsequently creating a culture where every person, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status, is treated as a valued member of TAB!